💬 Get in touch
We’d love to hear
from you! 👋
Questions, bug reports, press inquiries, collab ideas or just want to say hi to Meep — we’re here. We reply within 1–2 business days.
Email us
support@gaemster.com
Reply within 1–2 business days 📞Call us
(515) 577-7799
Mon–Fri · 9 a.m.–5 p.m. CTMailing address
4225 Fleur Dr PMB #268
Des Moines, IA 50321
Find us online
💡 Quick answers
Before you reach out
Response time
We answer every message within 1–2 business days. For urgent issues, put “URGENT” in your message.
Press & media
For press, reviews and partnerships, choose “Press or media inquiry.” Our media kit is available on request.
Order help
For merch orders, include your order number so we can help you faster.
Frequently asked questions
A game won’t load or looks wrong. What should I do?
Refresh the page first. If that doesn’t help, try another browser or clear your browser cache for gaemster.com. Our games run in current versions of Chrome, Safari, Edge and Firefox. Still stuck? Send us the game name, your device and browser.
Where did my progress go?
Your game progress, badges and Gaemster Passport are saved in your browser on this device. A different browser or device, private/incognito mode, or clearing your browsing data starts fresh.
Why isn’t my score on the leaderboard?
Scores post when a scoring run ends and the game says “Score saved.” Leaderboards show Today, This Week and All Time — check which one you’re viewing.
How do I change my leaderboard name?
Open your Profile and edit your display name.
When will my merch order arrive?
Every item is made to order. See our Shipping Policy for times and rates — you’ll get a tracking email as soon as it ships.
My order arrived damaged or wrong.
Sorry about that! Email us a photo within 30 days of delivery and we’ll replace or refund it. Details are in Returns & Refunds.